one more thing
the perpetrators were attempting to withdraw £10 ($19.56) from an ATM... apparently more attempts were made, but the bank blocked those transactions from happening. i'm not yet sure if i'm going to have to cover the amount... but i have t wait 7-10 business days from today to receive a new card, which has already resulted in two transactions needing payment modification (i.e., a different card or cash). annoying.