subway
back in may, i sent some positive feedback to the subway website. knowing their restaurants are franchised, i figured it would take a little while for the information to trickle down to the manager. i didn't think it would take five months.
the manager of the place i go for lunch does all the veggies, and she asked me today if i had sent in some feedback. we had a chuckle that since it was positive, it took that long because it's not as important as negative.